It is our intention to set out clearly and simply the responsibilities
which we at Rancho loco,a company registered in Aruba, have to You, your heirs, executors and assigns and any member of
your party and their heirs, executors and assigns (“You”) and which
You, in turn, have to us when a contract is made between us. You
should therefore read and understand the contents.
All Aruba tourss in this brochure are
operated by Pure horse affairs . Your contract will be with pure Horse Affairs as the
operator and are sold subject to the following conditions (“these
1. a) Please note that our tours are designed for people between
the ages of 04 to 60 years. We may in special circumstances approve
persons slightly outside this range, but you must contact us for
approval before making a booking. If You are 17 years of age and
wish to book on one of our tours, please contact us before making
a booking as we will require the written consent of your parent or
guardian and you must be travelling with an accompanying passenger
18 or older. We reserve the sole right to decline a booking request from
You should we think our tours are not suited to You.
b) A contract between You and us will exist as soon as we issue an
invoice in response to your request for a booking and the tour has
been paid to your travel agent or us
[22:45, 5/11/2017] Jesusito: BOOKING YOUR TOUR
2. Bookings can be made either through your local travel agent or
with us direct and must be secured with a full payment of the tour
paid at the time of booking. This payment is nonrefundable unless
we cancel your tour or if you request a cancellation 72 hours in advance. If a tour comprises a special
offer, remittance is required as per the conditions outlined. Full
payment in this instance includes but is not limited to pre and post
accommodation and any ancillary charges. Open dated Passes must
be paid in full at time of purchase.
Your booking is taken to be confirmed, and accepted when we issue
an invoice. If your booking is made through a travel agent, we will
address all correspondence to that travel agent. All monies paid by
You to the travel agent will be held by them on behalf of Pure Horse Affairs.
If You arrange your tour direct with us, all correspondence and
communications will be sent to your address in our booking file unless
You specify otherwise.
3. Alterations or cancellations by You after your booking has been
accepted will be effected subject to the provisions of clauses 5, 6 and
7 of these Conditions.
4. Prices quoted in our brochures are calculated on costs. These prices may increase or
decrease and we reserve the sole right to alter prices and other
particulars contained in our brochures and on our website. Price
changes in tours featured in subsequent brochure versions will
supersede the prices in this brochure. (The version date is indicated on
the front cover of this brochure). Before You make a booking we will
provide You with details of the current price of your chosen tour. This
will also be displayed on the website. Once You have accepted this
price and your booking has been confirmed in accordance with clause
2 that price will remain fixed and will not be subject to surcharges.
5. You must clearly state all your requirements at the time of booking.
Please note that any requirements will be a request only. We
cannot guarantee special requirements nor will we assume
any responsibility or liability if your special requirements cannot be
fulfilled. If You want to change any aspect of your booking including
but not limited to a change to a tour of shorter duration or different
departure date You must notify us as soon as possible in writing. We
will do our best to accommodate your requested changes however,
You will be required to pay an amendment fee based on your request.
4 If a request is made less
than 72 hours before the tour, normal cancellation fees will apply in
accordance with clause 7 unless the transfer or change is to an earlier
departure of the same tour. In the event of a request for a change
being received by us, sent from you, a new invoice will be issued by
Pure Horse Affairs and all cancellation charges/amendment fees will be shown.
All amendment fees are payable within requeste of the issue of a new
invoice or on the date of the tour, whichever is the sooner.
6. If You are prevented from travelling as a result of illness, the death
of an immediate family member, jury service or other significant
reason beyond your control, we will agree to your booking being
transferred to another person who satisfies all the conditions
applicable to the tour, subject to You and the other person accepting
liability for full payment of the tour cost and any additional costs
arising from the transfer PROVIDED THAT we must be given at least 72 hours written notice of the proposed change.
[22:56, 5/11/2017] Jesusito: CANCELLATION BY YOU
7. Cancellation of a booking by You must be made in writing. We will
not regard a booking as cancelled unless and until written notice is
received by us.
On cancellation the following charges will apply:
If cancellation is requested 72 hours or more before the tour, full refund will be issued.
If cancellation is requested less than 72 hours before the tour, no refund will be issued.
Once your chosen tour
is booked all booking conditions apply including cancellation charges
as listed above.
[23:20, 5/11/2017] Jesusito: CANCELLATION OR MODIFICATION BY US
9. Every effort will be made to operate all tours as advertised but
it must be remembered that our tours are planned up to eighteen
months in advance. Please note that the accommodation and services,
featured in the brochure are indicative of those planned to use for
the various tours, but it may be necessary to use alternatives in some
cases. We therefore reserve the sole right, at our discretion, to modify
or cancel any tour schedule or arrangement
at any time. We will notify You as soon as possible of any material
changes and they will form part of our contract with You. In the
case of any material modification or cancellation, we will, if possible,
provide You with three alternatives:
(1) A tour of an equivalent or closely similar standard and price, if
(2) A tour of a lower standard together with a refund of the difference
in price; or
(3) Cancellation with a full refund of all monies paid.
10. A material modification is one which has a serious effect on your
trip and includes a change of other tours date, or change of other excursions time which
would cause substantial inconvenience to You.
11. We will endeavour not to materially modify or cancel the tour within
The time frame of the date of the scheduled departure unless compelled to
do so because of circumstances beyond our reasonable control. If a
material modification or cancellation is made by us within any time before or on the day of
the scheduled tour date for reasons other than Force
Majeure in accordance with clause 19 You will receive compensation as
stated in the scale below.
In the event of cancellation, we will offer you or your agent a tour reschedule or a full refund ad compensation for the cancellation from our part
12. Pure Horse Affairs reserves to itself the sole right to require a minimum
number of participants for certain tours and in the event that there are
insufficient bookings recorded by not later than 72 hourss before the
scheduled tour date we will be entitled to cancel the scheduled
tour, whereupon all monies paid by You for your Rancho Loco tour shall
be refunded but no further compensation will be paid and You and
Pure Horse Affairs hereby agree to mutually release each other from any further
obligations which would have been enforceable had the trip not been
13. The number of passengers
carried, which vary from tour to tour, Normally the maximum group size
is 14 riders.